Archive for September, 2009

TecTrends Reporter on New Media: We’re All Social Now

Monday, September 14th, 2009

At TecTrends we go through the tech and business press because you don’t have time to. We pull out the most interesting and noteworthy items, and our writers concisely and readably summarize the essentials. Each month we bundle these summaries of  key articles together for a range of major industries in the high tech sector, from Medical Research and Green Technologies to Social Networking and Cloud Computing. Each is indexed by company, product, and search term. These compilations are TecTrends Reporters.

The August TecTrends Reporter on New Media is one of them, summarizing and indexing 26 noteworthy articles relating to some aspect of new media. TecTrends Reporter tells you in a nutshell what the trade and business press is saying now about new media.

We choose the most useful articles, but our software determines the printing sequence. Glancing at the contents page my eye was caught by a fortuitous sequence of titles:

The New Maelstrom of Social Media
Everyone’s Social (Already)
You’re Not Social (Enough)
All (Almost) on the Internet

Together they have a Delphic quality. If you could tune in on the collective buzz of everyone who follows technology, and distill it down, this is what you would hear. Then, as with the oracle, you’d have to make sense of it. But that is what TecTrends Reporters are for.

Everyone has discovered social media. One author grumps about ‘Digg and the Me Generation,’ but businesses are finding an unexpected side effect to the spread of social media: People are talking about them and their products, and they have a chance to join in the conversation. The article just ahead of the quartet I listed, ‘The New Interaction of Social Media’, takes up the theme of using social media to engage with customers. This theme continues with the middle pair of the quartet, ”Everyone’s Social (Already),’ while ‘You’re Not Social (Enough)’ looks at one firm that is fostering its own internal social network.

The last of our quartet, ‘All (Almost) on the Internet,’ is not about social media but the spread of freely available online information, in this case, high quality scientific information. This is on the bright side of the other big story in the world of media:

What is going to happen to print? The first article, ‘The Future of Reading’ looks at another interesting bright side: Many authors are finding that making their books available online helps them sell more print copies, not fewer. Online release triggers online discussion, and the discussion brings in more readers. But newspapers are struggling to cope with the world of online free news. One title, ‘Papers Try to Bridge Print, Web Revenue Gap,’ tells the story in a nutshell; the article describes some of the ways papers are trying to make online content pay. Another article also tells its story up front; ‘Internet Paid Content: Back to the Future?’ (Perhaps, says the author, but first the content providers need to learn what people are willing to pay for.)

It isn’t all social media and print. These are the themes dominating current discussion of new media, but other discussions are going on, and TecTrends Reporter looks in on them. ‘Web 2.0 and the Law,’ looks at the implications of Web 2.0 technology for law enforcement. Another article has a title too long to blog, but shows how application programming interfaces (APIs) can serve as a marketing tool to extend the reach of messages and product information.

Overwhelmed by the mass of industry and tech news? Subscribe to TecTrends Reporters to stay on top of the trends.

Flying Into the Cloud

Thursday, September 3rd, 2009

Nothing on the current Internet scene is bigger than the Cloud. Gmail is there, and Google is staking its future on the Cloud. But then, Google has always been in the Cloud. Social networking, the hottest thing, is all in the Cloud. And Software as a service (SaaS), provided from the Cloud, is a looming overcast over the enterprise marketplace.

The Cloud is as big as the Internet sky, and like an invisible tornado it wants to hoover up everything – your apps, your operating system, the backup drive tucked into a corner of your desk – and whisk your entire desktop to Oz. No more massive operating system taking up half your memory before you open any applications.

But there are a few bumps of turbulence in the cloudy sky. An intruder hacked into the Google Apps Twitter implementation, getting in through the password reset function. (How wonderfully, or dreadfully, ordinary.) This caused a stir for the City of Los Angeles, which is planning a shift to Google email and productivity suites, and triggered a whiff of anxiety among cloud computing advocates.

It also triggered articles in the business press that, like many such articles, play Captain Obvious, reminding you of things you already know but easily forget. Do ask your cloud vendor questions about security. (And really ask; don’t just ask boilerplate questions and accept a boilerplate answer.)

Some particular technology applications favor the Cloud. Server demand can fluctuate widely, for example, and a server farm can assign units as needed. An e-commerce firm with its own servers must either face slowdowns when traffic is heaviest (sale days, for example), or must keep servers that sit idle most of the time. Perhaps it doesn’t hurt that most people with websites, like me, have them hosted somewhere. So we are accustomed to having our websites hosted out in the Cloud.

Other Cloud successes seem due to particular firms and their services, such as SalesForce.com. I don’t have a staff of salespeople, so I haven’t a clue what this SaaS package does, but it must be doing it pretty well because it gets a lot of attention.

Whether the Cloud conquers business computing is going to end up depending mostly on fairly prosaic things like comparative cost of onsite hardware versus cloud services, perceived service quality, and how many people out there come up with killer-app Cloud solutions.

On the consumer side it is more complicated. Are people comfortable storing their personal files off in the Cloud somewhere? Don’t some people wish they could delete some of their Facebook pictures, and really delete them? And I like knowing where the manuscript of my novel is, a copy safely on my backup drive. How safe that really is, is another matter, but I like the feeling. Do I really want to entrust it to the Cloud?

But the mobile Internet will probably win it for the Cloud. My desktop is one thing, but no one expects to keep everything they own, so to speak, loaded into their smartphone. Which won’t keep you from demanding access to all your virtual stuff, whenever and wherever you want it. With a mobile device storing something in the Cloud feels natural. The coming mobile Internet age will probably leave earthbound desktop users like me as quaint fossils, with my external drive still next to my landline phone.